Privacy Policy
Last updated: September 27, 2026
ShopeMart ("we", "us", "our") operates the shopemart.com.bd marketplace, its network of retail shops, and the ShopeMart mobile and web experience (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect Account information: name, phone number, email address, delivery address(es), and password (stored securely, never in plain text). Order information: items purchased, order value, payment method, delivery status, and return/exchange history. Payment information: we do not store your full card or mobile-banking credentials. Payments are processed by our payment partners (e.g., bKash); we keep only the transaction reference needed to confirm your order. Communications: messages you send us through our website, phone, or through Facebook Messenger, Instagram, and WhatsApp, when you choose to contact a ShopeMart shop that way. Usage information: pages viewed, device type, and approximate location (from IP address), collected automatically to keep the Service working correctly and securely. Cookies and local storage: used to keep you logged in, remember your cart, and understand how the Service is used. You can control cookies through your browser settings. 2. How We Use Your Information To process and deliver your orders, including sharing your name, phone number, and address with our delivery/courier partners. To provide customer support, including responding to messages sent via our website, Facebook, Instagram, or WhatsApp. To manage your account, loyalty points, and order history. To send order updates, delivery notifications, and (only with your consent, and always with an unsubscribe option) marketing offers by SMS or email. To detect and prevent fraud, and to keep the Service secure. To improve our products, pricing, and Service based on aggregated, non-identifying analysis. 3. How We Share Your Information
We do not sell your personal information. We share it only with:
Delivery/courier partners, to deliver your order. Payment partners (e.g., bKash), to process your payment. Meta Platforms, Inc. (Facebook, Instagram, WhatsApp), only when you message one of our shops through those platforms, so our team can see and reply to your message from our own support tools. Vendors and resellers on our marketplace, limited to what is needed to fulfil an order placed through their listing. Law enforcement or regulators, only when required by law. 4. Data Retention
We keep your account and order information for as long as your account is active, and afterward only as long as needed for accounting, tax, or legal purposes.
5. Your Rights
You may ask us to access, correct, or delete your personal information, or to stop receiving marketing messages, at any time by contacting us (see below). We will respond within a reasonable time, subject to any records we are legally required to keep.
6. Children's Privacy
The Service is not directed at children under 13, and we do not knowingly collect personal information from them.
7. Security
We use reasonable technical and organizational measures (including encrypted passwords and secure connections) to protect your information. No method of transmission or storage is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the latest revision.
9. Contact Us
Questions about this Privacy Policy or your personal information? Contact us through the "Send us a message" link on shopemart.com.bd, or by phone/email listed on our Contact page.