Frequently asked questions
How long does delivery take?
Inside Dhaka, delivery takes 2 to 3 days. Outside Dhaka, it takes 3 to 5 days.
What is the delivery charge?
The delivery charge is ৳80 inside Dhaka and ৳150 outside Dhaka. Orders of ৳7,000 or more (before the delivery charge) get free delivery.
Do you deliver all over Bangladesh?
Yes. We deliver inside Dhaka (2 to 3 days, ৳80) and outside Dhaka (3 to 5 days, ৳150), so you can order from any district.
Is cash on delivery available?
Yes. You can pay in cash when the delivery man brings your order to you.
Can I check the product before I take it?
Yes. Please open and check your order in front of the delivery man. If something is wrong, you can return the product to the delivery man right then, without taking delivery. The delivery charge has to be paid by the customer for this return.
Can I return a product after I have taken delivery?
Yes. You can return a product within 7 days of delivery. The delivery charge for the return has to be paid by the customer, except when the product is damaged or torn: then ShopeMart pays the delivery cost of the return.
What if my product arrives damaged?
If the product you received is damaged or torn, you can return or exchange it within 7 days of delivery, and ShopeMart pays the delivery cost of the return. Please contact us with a photo of the damage and your order number.
Can I exchange a product for a different size or colour?
Yes. You can exchange a product for another size or colour within 7 days of delivery. The delivery charge has to be paid by the customer, except when the product is damaged.
How do I contact ShopeMart?
You can send us a message from the Contact us page, and we will reply as soon as we can.
Cannot find your answer? Contact us.