Return & Exchange Policy

This page explains how returns and exchanges work at ShopeMart.

1. Return

You can ask to return a product within 7 days of receiving your order.

2. Who pays for the return delivery

If the product you received is damaged or torn, ShopeMart pays the delivery cost of the return. In every other case, for example when you change your mind or the size or colour is not what you wanted, the delivery cost of the return is paid by you.

3. Exchange

You can ask to exchange a product within 7 days of receiving your order, for example for another size or colour.

4. How to ask

Use the "Send us a message" form on the Contact page. Please give your order number, the product, and whether you want a return or an exchange, along with a phone number or email we can reply to.

5. What happens next

We will confirm the details of your return or exchange, including any refund, when you contact us. Our Terms of Service also apply.

6. Delivery

For delivery charges and times, see the Delivery Policy.